Job Role: Supervisor Full Time - Flagship Store
Reports to: Store Manager
Job Purpose: The Supervisor is responsible for assisting with and supervising the service levels and sales performance of the Brora store. The Supervisor will assist the management team in driving an exceptional level of service to the customer. You will be Sales focused and will contribute to your store sales and KPI targets. You will have excellent product and brand knowledge which will add to the overall image and atmosphere of the shop. You will manage one or more team members in the absence of the Manager.
- Customer Service
- Meet and greet all customers that enter the store
- Maintain a high level of product knowledge by referring to your store manuals, product sheets and trying on all products.
- Establish the customer’s needs through open and leading questions.
- Offer assistance and be available to all customers for the fitting of products in the fitting room.
- Be professional at all times in your interaction with customers
- Beautiful wrapping of all customer purchases